Service Desk Analyst
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Posted
SC Cleared Service Desk Analyst
Location: Reading (Onsite)
Rate: £230 per day
Contract Length: 6 months
Profile:
Dedicated and security-cleared Service Desk Analyst with proven experience providing 1st and 2nd line IT support within secure and fast-paced environments. Skilled in troubleshooting hardware, software, and network issues while delivering excellent customer service. Holds active Security Clearance (SC) with a strong understanding of ITIL processes, incident management, and working within SLAs.
Key Responsibilities
- Provide 1st/2nd line support via phone, email, and ticketing systems
- Troubleshoot and resolve desktop, application, and network issues
- Manage user accounts, permissions, and access requests in Active Directory
- Support Microsoft 365 (Outlook, Teams, SharePoint)
- Log, prioritise, and resolve incidents in line with SLAs
- Escalate complex issues to 3rd line teams where required
- Assist with onboarding/offboarding of users
- Maintain documentation and knowledge base articles
- Ensure compliance with security policies in SC-cleared environments
ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
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